We aim to fulfil the order within 24 hours and deliver your parcel within 2–3 working days, including Saturdays. We are pleased to offer FREE standard UK delivery on orders over £20. Your candle will be shipped using a Royal Mail service. 

Please send an email to if your order has not arrived within 10 working days.

If you are not in on the day of delivery the carrier will leave a note at your address. The parcel will then be taken to a Post Office or collection point near you. Please bring your photo I.D. when collecting your parcel.


Mitzee Collection Online only delivers online orders to UK addresses.

Returns & Refunds

We accept returns within 14 days of delivery, as long as the product is unused and still in the original packaging.

Unless the goods are faulty or you have been sent the incorrect products, you will be responsible for paying for the return of the products.    

Please contact us at to arrange a return.